A Primer to Framing Business Problems for Machine Learning

A stakeholder comes to your desk. They’re excited. “We need to use AI,” they say, “to improve customer retention.” You nod, open your editor, and you start thinking. Should I use XGBoost? Or maybe a neural network? How will I set up the pipeline? Stop. Right there. This is the single biggest mistake many of us make when we’re starting out: we jump straight to thinking about solutions and algorithms. ...

June 17, 2025 · 7 min · Shivam Chhuneja